Pathing

Software for internal teams

For the team that takes requests from others: IT, maintenance, purchasing. You know who has each one and which are still open.

Try it free See pricing

Free for 30 days. No card. After that you can stay on for free.
The steps

Every request, from start to finish.

Your requests already come with these steps. Change them whenever you like.

  1. ReceivedMarked by Service desk
  2. AssignedMarked by Technician
  3. In progressMarked by TechnicianYour external services see it
  4. Waiting for requesterMarked by TechnicianYour external services see it
  5. ResolvedMarked by TechnicianYour external services see it
  6. ClosedMarked by Service desk

If something is missing, Pathing tells you and holds the step

  • Before “Assigned”Say who it is assigned to

Your external services sign in with their own account and see only their part. Complete plan.

The record

What you note down, already set up.

The details of each requester and of what they ask for. Add or remove any you like.

For each requester

  • Name
  • Phone
  • Email
  • Department
  • Location

For each request

  • Subject
  • Priority
  • Assigned to
  • Deadline
Customer updates

Messages already written.

They already carry the name of your requester and their details. You send them by email with one click.

  • Confirm receipt
  • Ask for information
  • Notify: resolved
Your words

Pathing speaks like you.

This is what the template calls things. Change it whenever you like.

  • Requests
  • Requesters
  • Request types
  • External services
  • Materials

Your team: Service desk · Technician · Maintenance

Complete plan

And there is more if you need it.

Switch it on when you need it. It is included in the 30-day trial.

Materials

Many requests need spares or consumables.

  • Each request notes the spare it needs (toner, disk, light bulb).
  • If it is in stock, it is used; if not, it is ordered.
  • At “In progress” you tick off what arrives, whether the supplier or the delivery team brings it.
Also

What Pathing does in any business.

Your team

Everyone sees what is theirs today and ticks it off when it is done. Up to 3 people for free.

Your external services, on board too

You send them the job and they mark it when it is done. They see no phone numbers, emails or prices. Complete plan.

Appointments

You note the appointment and it reaches the phone of whoever attends it. Complete plan.

Ask Claude

“What is stuck?” and it answers. It only sees what is yours.

See everything Pathing does →

Start with the internal teams template.

Pick “Internal team: requests and tasks” when you create your business and start within minutes. Rather have us set it up? Write to [email protected].

Try Pathing

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